Product Categories

FAQ

Can I cancel or change my order?
Do you guarantee delivery dates?
Can I order a pre-production proof?
Can I order a sample?
Do you accept credit cards?
We moved. Does your system automatically update our new address?
Do you have a minimum order?
Do you offer Net 30 Day terms?
How long will it take for my order to arrive?
What's an "over/under" run?
Will I get a proof before my order goes into production?
On products that include free shipping, what service do you use?
Do you charge a fee if my check bounces?

Can I cancel or change my order?

You may cancel or change your order at no charge before the order has been processed. If your order has been processed, you will be responsible for any charges incurred by The Manko Company as a result of cancelling or changing your order.

Do you guarantee delivery dates?

Sorry, we cannot guarantee delivery dates.

Can I order a pre-production proof?

You may order a pre-production proof of the item you ordered. There is a charge for this and it varies from product to product and from manufacturer to manufacturer.

Can I order a sample?

Yes, you can order a sample. We charge for samples on a case by case basis because some factories charge for samples while some factories do not. A Manko Company representative will inform you of any charges for samples prior to sending them.

Do you accept credit cards?

Yes. Visa, Mastercard, American Express and Discover.

We moved. Does your system automatically update our new address?

No. Our system does not update with your new address unless you tell us.

Do you have a minimum order?

Our minimum order is $75.00.

Do you offer Net 30 Day terms?

Yes, with approved credit. If you?d like to open a Net 30 account, please ask a Manko Company representative for a credit application.

How long will it take for my order to arrive?

Production Time begins when all art work has been approved, payment terms have been established, other necessary order details have been confirmed and the order has been sent to the factory. Production time varies from product to product and from manufacturer to manufacturer. Production time is measured in ?business days? and excludes holidays and weekends.

What's an "over/under" run?

In some circumstances, a manufacturer may ship more or less than the quantity of product you order. This variance is called an ?over/under run? and this has been a commonly accepted standard in the promotional products industry for many decades. This variance differs from each product line. Upon placing an order, a representative will inform you of this variance if it applies to your order. The Manko Company, Inc. will do everything possible to reduce this occurrence. That said, it does occur and you will be billed for the exact quantity that ships from the factory.

Will I get a proof before my order goes into production?

PDF proofs are generally sent on all new orders. Some manufacturers charge a small fee and you will be notified upfront of this charge if it applies to your order. When you approve a proof, you are releasing The Manko Company from any responsibility for any errors including but not limited to spelling. There is a minimum of a $20.00 charge to change your artwork AFTER you approve a proof.

On products that include free shipping, what service do you use?

Not all of our products include shipping but for the products that do include shipping, we use UPS Ground.

Do you charge a fee if my check bounces?

Yes, we charge the maximum amount allowable in the state of Pennsylvania.